FAQ

Frequently Asked Questions

Answers to our most commonly asked questions

We handle over 30 currencies including USD, EUR, CNY, KRW, TWD, THB, and more — from major currencies to emerging market ones.
No documents needed for JPY to foreign currency. For foreign currency to JPY over ¥100,000 equivalent, an ID (passport, etc.) is required.
Fees are included in the exchange rate. The displayed rate is what you get — no additional fees whatsoever.
We accept cash only, sorry for the inconvenience.
No reservation needed. Walk in anytime during business hours. Even during busy times, transactions take about 3 minutes.
We are open from 10:00 to 19:00, 365 days a year. Feel free to drop by anytime.
Large amounts may be subject to availability. Please contact us in advance for high-value exchanges.